Last Updated: December 10, 2024
This Privacy Policy describes how Halawa Sugaring (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website www.halawasugaring.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with it, please do not use our Site or Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, for operational or legal reasons, or to comply with regulatory requirements.
When changes are made, we will update the “Last Updated” date at the top of this page and, where required by law, notify you of significant updates.
2. Information We Collect
The type of personal information we collect depends on how you interact with our Site and Services.
We collect information directly from you, automatically through your use of the Site, and from third parties.
2.1 Information You Provide to Us Directly
We collect information you voluntarily provide when you:
- Make a purchase or create an account
- Contact us for support or inquiries
- Subscribe to newsletters or promotional communications
- Participate in surveys or promotional activities
This may include:
- Contact details: your name, address, phone number, and email address
- Order details: billing and shipping information, payment confirmation, and related communications
- Account information: username, password, and any preferences you set
- Customer communications: messages or feedback you send to us
You may choose not to provide certain information, but this may affect your ability to access certain Services.
2.2 Information Collected Automatically
When you visit our Site or use our Services, we automatically collect certain data (“Usage Data”) through cookies, pixels, and similar technologies.
This may include:
- Device and browser information
- IP address and approximate location
- Pages viewed, time spent, and actions taken on the Site
- Referring and exit pages
We use this data to improve our Services, analyze traffic, and personalize your experience.
2.3 Information from Third Parties
We may receive information about you from third-party service providers such as:
- Payment processors, to process your payments securely
- Shipping and logistics providers, to deliver your orders
- Analytics or advertising partners, to help us understand usage trends or measure marketing performance
All information obtained from third parties is processed in accordance with this Privacy Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Providing Our Services
To operate our business and fulfill our obligations, including:
- Processing orders and payments
- Delivering products and handling returns or exchanges
- Managing your account and preferences
- Communicating with you about your purchases or inquiries
3.2 Marketing and Communications
To send marketing or promotional communications by email, text message, or postal mail (where permitted by law).
You can opt out at any time by following the unsubscribe instructions in our emails.
We may also use your information to personalize advertising content and improve user experience.
3.3 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent or illegal activity, and to protect our rights and those of our users.
3.4 Service Improvement
To understand how users interact with our Services, improve functionality, and enhance the overall experience.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content.
You can control or disable cookies through your browser settings, but please note that doing so may affect certain features or functionality of the Site.
We may also use third-party analytics tools to better understand user interactions and improve performance. These third parties may collect limited information under their own privacy policies.
5. Disclosure of Personal Information
We may share your personal information with third parties in the following cases:
- Service providers: to help us operate the Site and deliver our Services (e.g., payment processing, IT support, analytics, customer service).
- Business partners: for limited purposes, such as joint promotions or marketing, with your consent where required.
- Legal compliance: when required by law or to protect our rights and property.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
We do not sell or rent your personal information.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
When your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
However, no system is completely secure. If you believe your data has been compromised, please contact us immediately using the information provided below.
8. International Data Transfers
Your personal information may be stored or processed outside of your province, state, or country of residence.
When data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, where legally applicable.
- Restriction: Request that we limit how we process your information.
- Portability: Request a copy of your data in a portable format.
- Withdraw consent: Withdraw consent for processing, where applicable.
You can exercise these rights by contacting us directly. We may ask for verification of your identity before processing your request.
We will not discriminate against you for exercising any of your privacy rights.
10. Children’s Data
Our Services are not directed toward children under the age of 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us so we can delete it promptly.
11. Complaints and Questions
If you have concerns about our handling of your personal information, please contact us first so we can resolve the issue.
If you are not satisfied with our response, you may also contact your local data protection authority.
12. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, you can reach us at:
Halawa Sugaring
1427 Rue Notre-Dame
L’Ancienne-Lorette, QC, G2E 3A8
Canada
info@lessucreshalawa.ca
